Edward first came to Ralph’s Transmission last year. He was experiencing transmission problems with his 2006 Lexus IS 250 and ended up having it rebuilt at our shop. He was able to rest easy knowing the transmission rebuild was backed by our leading 3 Year, 100,000 Mile Warranty.
Just recently, Edward called Ralph’s Transmission again. This time, he wanted some work done on his 2008 GMC Yukon Denali XL. He knew ours was a shop he could trust to get the job done right.
“Still the best transmission shop around by far!” Edward says in his recent online review. “Had my transmission rebuilt in my Lexus IS 250 last year and still feels like new with absolutely no issues. Called on Thursday to ask some questions about my Yukon Denali XL as I wanted to add the largest external transmission cooler. They answered my questions and I decided I wanted to get the cooler installed and have my transmission serviced.”
Edward works in the Bay Area and stays out there during the week. However, he needed to have the transmission cooler installed prior to an upcoming vacation and he knew Ralph’s Transmission was generally not open on weekends. However, we understand our customers have busy schedules and we always do our best to work out a solution that is agreeable.
“Yvette [Ramirez, Service Advisor] was awesome as she was able to schedule me in on Friday afternoon,” Edward adds. “They did an inspection of my transmission and all the work I wanted done by the time they closed at 5:00 pm. I had a doctor’s appointment at 4:00 and was running a little late, and they were kind enough to wait for me so I could pick up my Denali that same day. Keep up the great work!”
Thank you for sharing your feedback, Edward. We were happy to be of service and we’re glad everything worked out with your schedule. Please let us know if you never need anything else for either of your vehicles.
For anyone in the Central Valley in need of transmission repairs or maintenance services, call the Modesto transmission shop that people trust. Contact Ralph’s Transmission today at 209.526.1909 or schedule your service appointment online.