Carlos and his wife, Jessica, recently bought a pre-owned 2005 Volkswagen Jetta from a car dealership in Tracy. It had gone through their 200-point inspection process and everything went fine during the short test drive of the car. Unfortunately, they started noticing transmission problems within only a couple weeks of driving it. They reached out to the dealership, but received no help whatsoever. They were told they bought the car and the dealership was not liable for any issues after the point of purchase!
Needless to say, Carlos was very disappointed and frustrated by the experience. However, they still needed the car for their family. After asking round to local automotive repair shops, they finally felt listened to when they reached out to Ralph’s Transmission in Modesto.
“We visited 3 repair shops for diagnosis and repair quotes,” Carlos writes in his detailed Google review. “After weeks of lost time, stress and costly repair diagnosis quotes, we decided to go with Ralph’s Transmission. Immediately. I noticed their concern for our problem, professionalism and step-by-step explanation of rebuilding our transmission. They even offered to tow our car to their shop and offered pick up/drop-off service to avoid any further inconveniences.”
We were able to arrange a tow to our downtown Modesto shop. Once our technicians removed and inspected the VW’s transmission, a number of internal problems were found. The primary issue was a damaged valve body assembly, which is a common transmission issue. Other damage was found to the torque converter and several other components. In addition, the transmission fluid was severely discolored.
Our recommendation was to perform a full custom transmission rebuild. This process is done completely in our repair facility by our expert transmission rebuilders. The transmission is completely disassembled and rebuilt from scratch. All healthy parts are professionally cleaned and reinstalled. All damaged parts are replaced. The rebuilt transmission is meant to run like new again, which is why we back all transmission rebuilds with the Ralph’s Transmission 3 Year, 100,000 Mile Warranty.
“They used dealer brand parts for repair, re-programmed/updated systems back to original specifications, and guaranteed the work for 100K miles or 3 years,” Carlos adds. “We’ve only had our car back for a short time, but no issues so far and it’s driving and shifting smooth like a normal vehicle would. To the Ralph’s team, thank you for making a nightmare into a positive experience!”
Carlos, we’re sorry you had to go through such a terrible experience with your new pre-owned vehicle. Just remember you have the warranty with us if you ever experience any further transmission problems.
If you are dealing with transmission issues, turn to the Central Valley’s leading transmission repair specialists. Call Ralph’s Transmission today at 209.526.1909 or schedule your service appointment online.