Kevin and his wife, Joetta, recently bought a used 2016 Hyundai Elantra from a used car dealership. The vehicle had well over 100,000 miles on it, so they knew it wasn’t perfect. However, they still expected things to be running well enough. The car worked great for a couple months, but then Kevin noticed that it wasn’t shifting properly. Eventually, it wouldn’t shift into forward gear at all. The check engine light also came on.
To no one’s surprise, the dealership didn’t take much responsibility for the used vehicle at that point. They recommended a local automotive shop. Kevin was having a hard time getting a hold of this shop. After doing some of his own research, he discovered Ralph’s Transmission.
“It seems that I found out about this place purely by chance but I’m so glad that I did,” Kevin writes in his recent Yelp review. “After purchasing a used vehicle from a local shady used car dealer near downtown Modesto, I was astounded to learn that my transmission had completely gone out only 2 months after purchasing the vehicle. After the shop that the dealer ‘strongly recommended’ didn’t answer the phone, I was blessed to find Ralph’s Transmission.”
Ralph’s Transmission took care of getting the vehicle towed from Walnut Creek to downtown Modesto, where our skilled transmission technicians could run diagnostics and perform a complete transmission inspection. The diagnostic tests revealed no significant fault codes, but one look at the transmission fluid confirmed something was definitely wrong. It was dirty and burnt, which is often a telltale sign of internal transmission damage.
The road test also showed that the vehicle wasn’t shifting into forward gears correctly. It was basically dead in the water. The transmission was beyond repairing or rebuilding, so the best recommendation was to replace it. The Ralph’s Transmission team was able to track down a new Hyundai transmission and get it installed in the Elantra as soon as possible, so Kevin & Joetta could get back safely on the road in their new used car.
“They ordered and installed a new transmission from Hyundai and kept me informed every step of the way,” Kevin adds. “They are super professional and courteous, and it was a pleasure doing business with them. I highly recommend this shop for all of your transmission needs.”
Thank you for the kind endorsement, Kevin. We’re sorry you had to go through such trouble when buying a used vehicle and having the transmission go out within a couple months. We’re glad we were able to be of assistance in getting the new transmission installed.
For anyone in the Central Valley in need of transmission maintenance or repairs, follow Kevin’s advice and turn to Ralph’s Transmission in Modesto. Call us today at 209.526.1909 or schedule your service appointment online.