As Glenn was driving along one day, he heard a loud “bang” sound come from under his Chevy Suburban. He didn’t think too much of it at the time, but then he started noticing a strange grinding noise and vibrations a few days later. Plus, the vehicle wasn’t shifting into gear as smoothly as it used to. Glenn knew he needed it checked out, so he brought his Suburban into the transmission and drivetrain experts of Ralph’s Transmission in Modesto.
After the technicians at Ralph’s Transmission inspected the vehicle, they found a failed bearing that caused a catastrophic failure in the rear differential. It needed to be complete rebuilt and replaced, so one of our Service Advisors walked Glenn through the repairs and gave him a detailed price estimate. Once he gave us the green light, we got to work immediately so we could get him back on the road as quickly as possible.
“I want to thank Ralph’s Transmission and the front desk staff for the return of my vehicle within 24 hours,” Glenn says in his online review. “I’m very surprised how fast the work was done. I am a returning customer and I will continue to come back for their great customer service.”
Thank you Glenn for the feedback and we are glad that you were so pleased with your Ralph’s Transmission service experience. Taking care of our customers is always our number one priority.
“One more thing,” Glenn adds. “I was told that I needed a transmission flush and filter, so I passed on that offer because I cannot afford that extra cost. When I pick up my vehicle, Ralph’s Transmission went ahead and did the extra work for the filter and transmission flush at no extra charge. I am very thankful for that because they’re about customer service.”
We aim to please at Ralph’s Transmission and sometimes doing the little “extra” things is what enables us to create customers for life. To read more 5-star reviews like Glenn’s, check out our Customer Reviews page.
If you need transmission repairs or service, call Ralph’s Transmission today at 209.526.1909 or schedule your appointment online.