Marty knew his 1999 GMC Sierra 1500 needed a lot of work before it was ready to tow his 21-foot trailer. That’s why he decided to bring his truck into Ralph’s Transmission for a full inspection, repairs and heavy duty transmission upgrades.
“I did a lot of research on tranny shops before contacting Ralph’s,” Marty says. “I talked with Mario, the owner, and explained what I wanted. He said ‘no problem.” I told him while the truck was up in the air, anything that needed to be addressed call me. He did. He met me there on a Saturday and went over what I wanted.”
Marty’s truck did indeed need a lot of work to make it ready for towing a large trailer. First and foremost, his transmission needed to be rebuilt. A full custom transmission rebuild was recommended. This is our specialty at Ralph’s Transmission. We rebuild transmissions from the ground up so that they are running like new again. We’re so confident in this service that we back all rebuilt transmissions with our industry-leading 3 Year, 100,000 Mile Warranty.
While the truck was up on the lift, our repair technicians inspected other crucial drivetrain components and found a number of other significant problems. The front differential was failing and also needed to be rebuilt. In addition, the rear main engine seal, rear u-joint and oil filter adapter gasket needed to be replaced. Mario walked Marty through all the issues and the recommended repairs. Once he authorized the work, our team took care of the rest and his truck was ready for heavy duty towing just a week later.
“I met him there on the next Saturday to pick up the truck,” Marty adds. “He called me a couple times to tell me about other things that needed repair, and it was taken care of. Everything was fixed, and their warranty is like no other. I have told friends and I would recommend that shop to all. I am pleased with the outcome.”
A lot of work needed to be done on Marty’s truck, but it worked out well in the end. The customer was satisfied with the service experience and our team came through with flying colors once again. We’re proud to have some of the Central Valley’s most knowledgeable and dependable transmission repair technicians in our shop.
If you need transmission repairs or service, trust the transmission repair experts at Ralph’s Transmission. Call our shop today at 209.526.1909 or schedule your next service appointment online.