It’s easy to understand why Mark was frustrated. “I had my transmission done at the beginning of last year [at a different shop],” he says. “The transmission broke down six months later. I tried getting a hold of the mechanic who fixed it, but he never returned my calls.”
This is a tragedy in our eyes. Even though Ralph’s Transmission didn’t perform the original repairs, it reflects poorly on our industry. In everything we do, we want to raise the bar. We want to provide the best customer service around, and that begins with answering the phone and calling customers back promptly. We want to provide high standards of transmission repairs, which is why we offer an unheard of 3 Year, 100,000 Mile Warranty on all transmission rebuilds we do in-house. If Mark had come to us first, he would have been covered.
Unfortunately, Mark had to give up hope on the other transmission shop. He had seen and heard good things about Ralph’s Transmission in Modesto. “At the time, I didn’t have enough money to fix it. Once I got enough money I took it to Ralph’s,” he says. “They were great. Mario and his entire staff are some of the nicest people I’ve ever met.”
After a thorough inspection and diagnostic review of Mark’s transmission, it was discovered that the rear planetary assembly was broken and other components were in need of repair. A full custom transmission rebuild was recommended and performed.
The transmission rebuild experts at Ralph’s took over and did what they do best. They broke down every piece of the transmission. They inspected and cleaned every component that was still in good shape, while replacing the damaged components. The entire transmission was rebuilt from the ground up and reinstalled in the car by one of our R&R Specialists. Then it went through another diagnostic check and a thorough road test to make sure it was running like new again.
Mark was satisfied with the quick turnaround and the quality of work provided by Ralph’s Transmission. He can now rest assured that his rebuilt transmission is backed by our 3 Year, 100,000 Mile Warranty. If he ever encounters any further problems, he knows he can always bring his car back to Ralph’s and our transmission experts will handle it. That’s what A Commitment to Quality Since 1969 is all about!