Recently, a customer came into the Ralph’s Transmission shop in Modesto. Traci’s transmission was in need of repairs, so she searched on Yelp! to find the best transmission shop around. She was blown away by the positive reviews about Ralph’s Transmission. And even though Modesto is over an hour away from her home in Clayton, she knew it would be worth the drive for one of the Central Valley’s most reputable transmission repair centers.
The moment Traci arrived at Ralph’s, her lofty expectations were confirmed.”They’re very friendly and professional the minute you walk in the door,” she says.
The customer was greeted by owner Mario Jauregui, who walked her into his office and explained the diagnostic process. Once the diagnostics were complete and the transmission problems were detected, he then sat her down again to fully explain what repairs were needed and what costs would be involved. “The explanation of our diagnostic and repairs needed to the transmission were so comprehendible, I was able to explain it to my husband,” Traci adds.
“We believe in a personal approach to service,” Mario says. “We want the customer to understand what’s happening and why, so they can make informed decisions on trusting us with a minor transmission repair or full transmission rebuild. That’s why I always sit down personally with each customer to walk them through every step of the diagnostic and repair process.”
In the end, Traci and her husband, Robert couldn’t have been more pleased with the experience and the results once her transmission was repaired. “Our results…outstanding. I feel like I’m driving a new car. Thank you Mario, family and crew!”
At Ralph’s Transmission, personal service goes a long way. If you ever need a transmission repair or a transmission rebuild (backed by our 3 Year, 100,000 mile warranty), we want your experience to go as smoothly and positively as possible. That’s our promise. That’s our Commitment to Quality Since 1969.
The Ralph’s Transmission customer service team of Mario & Maria Jauregui and Yvette Ramirez are here to help!