Steve has put a lot of mileage on his Dodge Ram since he bought it. This truck is his workhorse and he depends on it every day. Recently, the check engine light in Steve’s truck came on and he began experiencing transmission problems. The vehicle wasn’t shifting smoothly when he was towing a trailer. Knowing he needed his trucked fixed properly—and quickly—he didn’t hesitate to turn to Modesto’s premier transmission repair shop: Ralph’s Transmission.
“I have a 2016 Ram 2500 with a Cummins Diesel,” Steve writes in his recent Facebook review. “I had over 188,000 miles and started having trouble with the transmission.”
Steve called the customer service team at Ralph’s Transmission. After asking some initial questions to narrow down the problems, he brought in his truck for a free transmission inspection. Our transmission technicians found concerning fault codes when running diagnostics, and then a road test revealed that the transmission was not shifting correctly between gears 3 and 4. A worn valve body was suspected initially, but you can never know for sure until the transmission is pulled from the vehicle for a more thorough internal inspection. At Ralph’s Transmission, we’re all about getting to the true source of any transmission problems to make sure we recommend the right repairs.
Ultimately, the issue turned out to be burnt overdrive clutches, which is a common problem within transmissions—especially in full-size trucks that are driven hard for many miles like Steve’s was. The failing overdrive clutches had caused further internal damage within the transmission, so the best recommendation was to perform a full custom transmission rebuild. Rather than putting a band-aid over one problem in a transmission with a lot of miles on it, the sensible solution was to have it rebuilt from the ground up. All worn parts are replaced while all good parts are cleaned and reinstalled.
A rebuilt transmission from Ralph’s Transmission is meant to run like new again. That’s why we back our transmission rebuilds with our industry-leading 3 Year, 100,000 Mile Warranty to provide extra peace of mind that the transmission is working its best for many miles to come!
“I dropped it off on a Friday and picked up the following Wednesday mid-day,” Steve adds. “Everyone is very professional and the truck works great. Thank you for the quick turn around and professional service.”
Thank you, Steve, for turning to Ralph’s Transmission and trusting our team to rebuild your Dodge Ram’s transmission! Also, thank you for sharing your feedback in a Facebook review. We encourage all of our customers to post reviews and ratings online to help us see how we’re doing and to help other customers decide where to take their business.
For anyone in the Central Valley in need of transmission repairs, turn to Ralph’s Transmission in Modesto. Call us today at 209.526.1909 or book your service appointment online.